{"id":10362,"date":"2024-08-02T07:00:00","date_gmt":"2024-08-02T12:00:00","guid":{"rendered":"https:\/\/terralocalizations.com\/?p=10362"},"modified":"2025-10-31T07:52:39","modified_gmt":"2025-10-31T12:52:39","slug":"building-trust-the-experience-of-our-turkish-team","status":"publish","type":"post","link":"https:\/\/terralocalizations.com\/ja\/2024\/08\/02\/building-trust-the-experience-of-our-turkish-team\/","title":{"rendered":"Building Trust: The Experience of Our Turkish Team"},"content":{"rendered":"\n

As part of our \u201cBuilding Resilient Multicultural Teams for the Future of Work\u201d<\/a> blog series, we asked Ozgur McDonald<\/a>, coordinator of the Turkish LQA team, to share how her team focuses on trust and partnership to forge a sense of belonging and accountability.  <\/p>\n\n\n\n

What role does empathy play in building trust within your team? <\/h2>\n\n\n\n

Empathy is fundamental to building and earning trust within our team. I would argue that being empathetic is even more critical within a remote team\u200b scattered across the globe\u200b. In a \u200btraditional\u200b office environment, you physically interact with your colleagues on a daily basis and have the opportunity to pick up on subtle behaviors that may clue you into their state of mind or general well-being. \u200bAs part of\u200b a distributed team, where you \u200bare\u200b often communicating through chat messaging and email, you lose the ability to pick up on these indicators. <\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

\u200b\u200bBecause of this\u200b, every day I make it a point to check in with my colleagues to find \u200bout \u200bhow they are feeling, both personally and professionally. When assigning tasks, I always ensure that they are comfortable with them. In cases where someone runs into difficulty, I always let them know that they can reach out to me for support.  <\/p>\n\n\n\n

It is vitally important for me that we all support each other to make sure that we do not work in silos or feel isolated. Communication channels are always open between all team members, and I encourage\u200b everyone to\u200b both ask for and provid\u200be\u200b support. <\/p>\n\n\n\n

By avoiding the creation of isolated working silos, by involving team members in decision making and \u200bby encouraging\u200b regular and open communication amongst the team\u200b, \u200bI believe that an environment of empathy can be successfully established. \u200bIf we start with\u200b empathy, \u200bwe can earn one another’s \u200btrust and create an environment in which all team members can rely on each other through both the good times and the tough times. <\/p>\n\n\n\n

In your experience, what are some common barriers to building trust within multicultural teams, and how do you overcome them? <\/h2>\n\n\n\n
\"\"\/<\/figure>\n\n\n\n

I would begin by saying that trust is built within any team when everyone feels respected, recognized and valued by their teammates. A common barrier to building trust within multicultural teams is a tendency to not associate with members outside of your linguistic group. To counter this natural tendency, I think it is important to provide initiatives that help to break down any perceived culture barriers between teams through collaboration. <\/p>\n\n\n\n

Distributed teams create a new set of challenges that are not present in \u200btraditional\u200b team environments\u200b,\u200b but by leveraging modern collaborative platforms and tools\u200b,\u200b it is possible to foster an environment of effective collaboration and teamwork. We regularly take part in weekly play session\u200bs\u200b where all team members from all \u200bthe \u200blocalization teams have the chance to\u200b get\u200b together\u200b and bond\u200b. <\/p>\n\n\n\n

Additionally, we are pioneering a new approach for paired testing. There are certain test cases that require paired testing with colleagues to effectively execute the test scenarios. In these cases, we pair up with a colleague from a different language team\u200b,\u200b which further enhances trust and understanding amongst our multicultural teams. <\/p>\n\n\n\n

Can you discuss the importance of accountability in fostering trust within a remote team setting, and how you ensure it is upheld? <\/h2>\n\n\n\n

I believe it is a critical factor in a project\u2019s success. Accountability is upheld within our remote teams through responsibility and ownership. Teams take pride in their tasks and understand \u200bhow\u200b failure\u200bs will impact team members\u200b downstream and upstream. Teams are empowered to resolve issues themselves and are also provided with the resources needed to escalate issues when external input or support is required. \u200bMaintaining the transparency of the issue resolution life\u200b cycle is essential to\u200b ensuring that all team members are aware of any failures. <\/p>\n\n\n\n

How do you navigate situations where trust has been compromised within the team, and what steps do you take to rebuild it? <\/h2>\n\n\n\n
\"\"\/<\/figure>\n\n\n\n

Transparent and open communication is fundamental to creating trust. When trust has been compromised, it is equally critical to have transparent and open communication to begin the process of rebuilding and regaining it. <\/p>\n\n\n\n

The reasons for which trust has been compromised must be identified, acknowledged and discussed honestly. A transparent plan should be outlined and agreed to by all parties\u200b. This plan should address\u200b the initial trust breaking concerns and \u200bput measures in place\u200b to ensure such issues will not occur again in the future. <\/p>\n\n\n\n

It is important to remember that it takes a long time to earn trust and only a short time to lose it. The road to regaining trust will also take a long time to travel,\u200b \u200bbut with acknowledgment, transparency and improvement it can be successfully traversed. <\/p>\n\n\n\n

How do you create an environment where team members feel comfortable expressing their thoughts, concerns, and ideas openly, particularly in one-on-one discussions and feedback sessions? <\/h2>\n\n\n\n

In order to achieve this, it is very important to move beyond the antiquated concept of blame culture. All colleagues, myself included, are always learning. We are continually solving new challenges and there will be times where particular problems could have been resolved in more efficient ways or perhaps even occasions where mistakes are made. <\/p>\n\n\n\n

By avoiding reductive blame culture and instead focusing on an iterative feedback cycle with well-defined growth paths, it is possible to foster an environment where team members can feel comfortable expressing their thoughts in an open and safe manner. <\/p>\n\n\n\n

What do leaders need to know to communicate effectively and help their teams navigate through turbulent times? <\/h2>\n\n\n\n
\"\"<\/figure>\n\n\n\n

Being honest, clear and empathic is important when handling this kind of difficult situation. In the post-layoff environment, it is important to understand and recognize that\u200b,\u200b for the colleagues that avoided the layoffs\u200b,\u200b there is still some residual stress and trauma. It is even more critical than \u200bever\u200b to consider the human element when interacting with colleagues and ensure that you are engaging in the most personal and empathetic way that you can. <\/p>\n\n\n\n

As unfortunate as this kind of situation is, for the colleagues that remain, the show must go on and there are customer deliveries that must be made. During these times it is important to provide strength and direction to your team. Also, priorities might need to be reassessed. As always, transparent communication is key here and often these concerns can be addressed with customers to \u200bensure alignment\u200b on the preferred approach. <\/p>\n\n\n\n

And finally, I believe it is important to remain flexible\u200b,\u200b to \u200badapt to\u200b the new \u200b\u200breality. Adjust your ways of working and processes \u200bso that you can focus\u200b\u200b on the strengths of each teammate and bring them to the fore. <\/p>\n\n\n\n

<\/p>\n\n\n\n

\n\n\n\n
\"\"<\/figure>\n\n\n\n

<\/p>\n\n\n\n

Ozgur McDonald<\/a> is a\u200bn\u200b LQA (Localization Quality Assurance) Tester with 6 years of experience in the video game industry. She holds a Bachelor\u2019s degree in Journalism and Communication and is a published author with articles appearing in various national Turkish newspapers. Ozgur\u2019s journey with Terra Localizations began in 2022\u200b, when she joined us\u200b as an LQA Specialist. Then she served as the Coordinator of the Turkish LQA team.\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"

As part of our \u201cBuilding Resilient Multicultural Teams for the Future of Work\u201d blog series, we asked Ozgur McDonald, coordinator of the Turkish LQA team, to share how her team focuses on trust and partnership to forge a sense of belonging and accountability.<\/p>\n","protected":false},"author":26,"featured_media":10367,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[79,78],"tags":[27,47,49,48],"class_list":["post-10362","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-diversity-inclusion","category-project-management","tag-localization","tag-localization-industry","tag-lqa","tag-videogame-localization"],"acf":[],"yoast_head":"\nBuilding Trust: The Experience of Our Turkish Team - Terra Localizations<\/title>\n<meta name=\"description\" content=\"Discover how 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