Client satisfaction should always be at the top of the mind, as should the goal of consistently improving the quality of work your team provides. ISO certifications are one such way to commit to these goals. ISO 9001 and ISO 17100 are two reputable standards that guide organizations in the design of a process-based Quality Management System (QMS). While both certifications help to ensure quality, they have key differences that are worth understanding. Below, you’ll find a video that illustrates the differences between these two standards.
Know the Standards
For those looking to pursue one of these certification processes, it is important to have a clear understanding of the concept of “quality”. A QMS needs to be designed as a system of continuous improvement. Designing this system requires a meticulous study of the processes that a company follows so that you can then evaluate the best strategy for applying the requirements of the standard. ISO 9001 and ISO 17100 are two different types of certification that serve different needs.
The ISO 9001 is a certification that is not geared towards a specific industry but which regulates a company’s QMS, including the company’s responsibilities, internal processes, and workflows. The goal of this certification is to enhance customer satisfaction via the effective application of a set system. Unlike ISO 9001, which any industry can utilize, ISO 17100 is a certification designed for use in the translation industry. ISO 17100 establishes the requirements for language service providers and regulates the process that a team must follow during a translation project from beginning to end. The combination of these two standards leads to a superior and quality-oriented translation service.
Find a Good Auditor
When pursuing ISO standards, it is important to find a good auditor to work with, either internally or externally. If choosing to work with an internal auditor for the internal audits, they will need to have first-hand experience of the organizational culture and its processes, as well as be flexible to recognize the application of the standard in the organization.
When hiring an external auditor, it is important to consider the knowledge of the auditor of the country of operation of your company. One option worth considering is working with a consulting firm. Aim to work with a firm that has experience in certifying ISO standards. It is ideal to work with someone who is flexible and can help create a QMS according to the standard while keeping company culture in mind. Looking for a firm that has certified other language service providers in your area is a good place to start.
Whatever path you choose to take, preparing an audit plan with details of every aspect that will be audited is a smart move to make. Having a good communication plan internally to report how the QMS is advancing prior to the audit, as well as inform about results post-certification audit is also essential.
Adopting an ISO certification can make a huge impact internally as it enables you to organize all processes and make proper documentation. Doing so can also affect your team’s mindset when it comes to quality and processes. Clients will benefit from certification as well as it shows your commitment to continuous improvement. These certifications can also serve as a selling point when engaging with potential clients.
Adopt the Right Mindset
At the end of the day, pursuing any type of ISO certification is a team effort. Having a detailed communication plan to train your organization in the general knowledge of the standard you are pursuing, the quality management policy, and the impact of the QMS in the daily dynamic of the organization can help your entire team adopt the right mindset and put you on the path towards certification.